Return Policy

*Please note that you will be asked to verify that you have reviewed and agree to our Return Policy prior to placing your order. If you have any questions regarding our policy, please contact us prior to placing your order.  Please read our policy below (revised 10.21.18). 

Powder Foundations, Multi Task Powder, Loose Powder Bronzer and Concealers

For your convenience, our Loose Powder Foundations, Multi Task Powder, Bronzer and Concealers are available in either a 1 gm. sampler jar or 2.8 gm. trial size paper tube.  And, our Natural Look Pressed Powders are available in 2.8 gm. trial size compacts. All available sizes can be found in the drop-down menu's. If you are new to our products, we encourage you to take advantage of the smallest size available prior to purchasing the full size. If you choose the wrong color, we are happy to offer a one-time equal exchange for the same product in another shade (if applicable), return (with restock fee) or offer store credit within 15 days of receipt of product on all 1 gm. sampler jars, 2.8 gm. trial size paper tubes and 2.8 gm. trial size Natural Look Pressed Powders. Please note that exchanges are only available to USA residents. email us for instructions. Please note there are no refunds or exchanges on full sized (14.2 gm. or 15.8 gm.) Powder Foundations, Multi Task powder, loose powder Bronzer or Concealer. If you are having difficulty finding the right shade, please let us know. We will be happy to make suggestions. You may also wish to contact a specialist prior to placing your first order. We will do our best to assist you in making the right choices. Also, if you have a favorite shade that you would like us to match, please contact us for assistance.

Cream Foundation

If you choose the wrong color, we are happy to offer a one-time equal exchange for the same product in another shade, return (with restock fee) or offer store credit within 15 days of receipt of product. Please note that exchanges are only available to USA residents. Please email us for instructions.

Gift certificates

There are no refunds or exchanges on gift certificates.

Clearance items

There are no refunds, exchanges or store credits on any clearance item. No exceptions please.

All other products 

If you have purchased a product (see policy above for our Foundations, Multi Task Powder, Loose Powder Bronzer and Concealers), and are not happy with your purchase, please email us for instructions on returning your item. We are happy to offer a one-time equal exchange for the same product in another shade (if applicable), return (with restock fee) or offer store credit within 15 days of receipt of product. Please note that exchanges are only available to USA residents. Please note that we do not refund shipping fees or pay for your return shipping. And, also note that any returned item, opened or unopened, will "not" be placed back into inventory. We appreciate your understanding that this is why we require a 20% restocking fee if you choose to make a return in lieu of an exchange or store credit. Please note that we reserve the right to refuse returns (or future purchases) should returns become excessive. IMPORTANT NOTICE: If you are new to our products, we encourage you to limit your purchase to one unit of the same product, as only one may be returned for a refund. This will help us limit waste, as all returns (opened or unopened) will be discarded. We appreciate your consideration before placing your order.

15 day refund policy

Please note that we have a 15 day return policy. In order to receive a refund, exchange or credit, your item must be returned within 15 days of receipt of product, or no refund will be issued. PLEASE NOTE: Refunds, exchanges or store credit "will not" be issued if the postmarked date on the returned package is after 15 days of receipt of product.  Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer. Please contact us for instructions and authorization.

Products damaged during shipment

All products are carefully inspected by Rejuva Minerals prior to shipment. If you receive damaged goods, please contact us immediately (within 15 days of receipt of product) to organize an exchange. In the unlikely event an item is defective, please notify us immediately (within 15 days of receipt of product) to organize an exchange. Requests for exchanges for a different item are not allowed.

24 hour cancellation policy

If you need to cancel or change your order, please do so within 24 hours of placing your order.

Patch test

Please Note: All Rejuva Minerals loose powder and many pressed powder products were developed without the use of "commonly" known skin irritants, however, we make no guarantees that our products are suitable for everyone. Patch Test: We encourage you to try any new product in a small area to ensure compatibility. We ask that you take the time to read the complete product description (including ingredients). You may find complete details by clicking on the product images, or in cases where there is not an image available, the product name. Please educate yourself on our products before purchasing. If you have any questions, simply contact us. We are always happy to help.

Disclaimer

As with any new product, please test in a small area to ensure compatibility. If any irritation should occur, please discontinue use. Warnings: Products are for external use only. Keep out of eyes (rinse well if product should get in eyes). Keep out of reach of children. If swallowed, seek medical help or contact a Poison Control center right away. All material and information presented by Rejuva Minerals is intended to be used for educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made at www.rejuvaminerals.com. Please note that this refund policy will apply to all returns, regardless of reason for return.